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News & Press Releases

Airports strive to continually improve customer service to meet the growing challenges of customer satisfaction. However, the stress of air travel has become a risk to customer satisfaction. Additionally, airports of different types and sizes face different challenges. Good customer service may have a positive effect on the airport and its community. This report documents practices, methodologies, and technologies that airports can use to monitor and improve the customer experience.

Tom Walsh has rejoined LeighFisher’s Burlingame, California office as a Director in Business & Finance

LeighFisher was the proud recipient of P3 Bulletin’s “Silver Award 2014 for Best Technical Advisor.”

Social media will be increasingly important in enhancing the airport experience, growing airport revenue, and building passenger loyalty in a changing global economy.

LeighFisher is pleased to announce the appointment of Greg Detmer to Managing Director, leading the Aviation Facilities Planning Unit. His new appointment is effective January 31, 2015.

LeighFisher has provided concessions planning services to SFO for close to 20 years and is proud to have had the opportunity to work with the San Francisco Airport Commission on their current award-winning concessions program.

LeighFisher and Nabarro LLP, members of the International Project Finance Association (IPFA), are pleased to be co-hosting this upcoming event Tuesday 17 September 2013 @ 4 pm.